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PenPer.com - Security and Policy Information
 We appreciate your business. We safeguard your data. We respect your privacy.

Please review all terms, policies, and security information before placing your online order.

 

Online Security
 At PenPer.com keeping your data safe is as important to us as it is to you. Our Shopping Cart resides on a secure server with an SSL certification. A customer shopping online should always verify that they have a valid SSL connection before they enter any order information. Our credit card transactions are processed via a High-Grade Encryption gateway provided by the e-commerce experts at Authorize.net. In addition to credit card security, we also have an in-house computer/Internet security specialist who monitors all of the PenPer networks, web servers, and shopping carts to protect them from hackers and virus attacks. We work hard to keep your data safe.


As an example, we used our own website "PenPer.com" running inside a Mozilla Firefox web browser. Arrow #1 points to the "Web Identity" box which turns blue and displays the secure websites address or URL. Arrow #2 points to the little "s" that appears after the standard "http" of the Internet web protocol. The rule is that secure websites have the "https" while regular non-secure websites just have the "http".

Customer Information and Privacy
 We safeguard your information with the utmost care and respect. We DO NOT sell or share any of your personal information with anyone except those directly involved with the order process. In fact, the only two third party organizations that receive information are the CREDIT CARD PROCESSOR (AuthorizeNet) and the SHIPPING COMPANY (Typically FedEx or US Postal Service). That's it. We don't share your order information with anyone else.

SPAM Policy
 At PenPer.com we respect the privacy of your email address. We don't sell or give away email addresses to any email marketing (SPAM) companies. In fact, we don't even SPAM our own customers. We have a newsletter, but you must first subscribe to the the newsletter in order for it to be sent to your email address. In addition, you can opt in or opt out of our FREE newsletter at any time.


 Shipping Policy & Special Flat Rate Shipping
Shipping typically occurs 1 to 3 business days from the date the order is placed. If you need faster shipping or you need your order by a certain date, please contact us at support.penper.net and we will do what we can to meet your needs.

Special Flat Rate Shipping
We ship anywhere in the 50 states of the United States for a flat rate. The flat rate is currently set at $5 per order. This price is subject to change without notice. The current flat rate charge will be displayed in the customer's shopping cart before checkout. The flat rate is applied to the whole order. Therefore, the more you buy on a single order, the more you save* on shipping! We typically ship via FedEx Ground or US Postal Service depending on location.

*The flat rate remains the same for most products regardless of how many items you order as long as they appear on the same order. However, our flat rate shipping is limited to certain dollar amounts and quantity amounts that are set by the online shopping cart. For large quantity orders (anything over 50 items), please visit support.penper.net and submit an online ticket and one of our friendly sales representatives will gladly assist you.

Return Policy
We have a 30-day money back return policy. You have 30 days from the ship date of your order to return your product for a refund. We typically refund directly back to your credit card or debit card. The product has to be in new like condition to receive a full refund. All returns require a ticket number from support.penper.net

Warranty Policy
Warranty depends on the particular product. However, warranty is typically one year on most products. Warranty only covers defective products or products that break under normal use. Warranty does not cover "shorted out" or "worn out" cords or cables. If you have a warranty issue or question, please submit a warranty ticket at support.penper.net

Customer Support & Technical Support
We have a new support site designed just for you! Whether you need Customer Support (billing, order status, returns, pricing, availability, etc.) or Technical Support, we can serve you at support.penper.net

Reach Customer Support 24/7 at:  Support.PenPer.net
We have a new online customer support system that allows you to contact the Penta Support Team with any questions, comments, or issues you may have with Sales, Billing, Order Status, Returns, Warranty, and/or Technical Support. All you have to do is submit a short online ticket and a support team member will contact you shortly (typically within 24 hours or less). Please visit PenPer.net for more details.

 

Still Got Questions? - Please visit Penta Support

 

PenPer.com - About Us - Security - Warranty - Returns - Customer Service - Contact - Order Status - Shopping Cart

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